General Terms and Conditions

The 1916 Warehouse VOF
Last updated: January 1, 2025

These general terms and conditions apply to all offers, agreements, and deliveries of The 1916 Warehouse VOF, located at Gevangenpoortsteeg 20, 1135AE, Edam, Netherlands. By placing an order through our website, you agree to these terms.

1. Company Information

  • Name: The 1916 Warehouse VOF
  • Address: Gevangenpoortsteeg 20, 1135AE, Edam, Netherlands
  • Email: info@the1916warehouse.com
  • Chamber of Commerce Number: 95966358

2. Products and Services

  • We supply premium cheeses and cheese-related products such as cheese slicers and cheese storage bags.
  • The shelf life of each product is indicated on the packaging. After opening, products should be stored refrigerated at around 7 degrees Celsius.

3. Ordering Process

  • Orders can only be placed through our website.
  • Orders are processed only after full payment has been received.

4. Payment

  • We accept the following payment methods: iDEAL, credit card, and PayPal.
  • All payments must be made in advance.

5. Delivery and Shipping Costs

  • We deliver within Europe using Dutch delivery services.
  • Delivery times vary by country and are specified during the ordering process.
  • Shipping costs are calculated at checkout and may vary by country.

6. Right of Withdrawal and Return Policy

  • You have the right to return your order within 14 days of receipt, in accordance with the law on online sales.
  • Opened or used products are excluded from the right of return.
  • For correct returns, the costs will be reimbursed by us.

7. Warranty and Complaints

  • We do not offer a warranty on food products unless otherwise stated. For non-food products, a warranty period of 1 year applies.
  • Complaints can be submitted via email to info@the1916warehouse.com. We will respond within a reasonable time frame.

8. Liability

  • We are not liable for any direct or indirect damage resulting from the use of our products.
  • We strive to provide an appropriate solution in case of complaints or problems, but this is at our own discretion.

9. Intellectual Property

  • All texts, images, and designs on our website are our property and may not be used without permission.

10. Applicable Law

  • All our agreements are governed by Dutch law. For European customers, European consumer law also applies.

11. Other Provisions

  • We reserve the right to amend these general terms and conditions at any time. The most current version can always be found on our website.
  • In case of force majeure (such as pandemics, natural disasters, or strikes), we reserve the right to postpone or cancel delivery without any liability.
  • If any provision of these terms is declared invalid, the remaining provisions remain in full force.

If you have any questions about these general terms and conditions, please feel free to contact us at info@the1916warehouse.com.